Service Spotlight: Telephone Answering

Get Ahead VATelephone AnsweringService Spotlight: Telephone Answering


Get Ahead VA offers a wide range of business and marketing services. In our Service Spotlight, we take a closer look at one of these and show you how our virtual assistants can help you and your business. This month, we’re looking at telephone answering.

Why do you need telephone answering?

Phone calls can be one of the biggest distractions in the workplace. We all know the feeling of being fully immersed in a project or piece of work, only for a phone call to break our flow and add extra tasks to our to-do list. Business calls can also happen at the most inconvenient times – when you’re travelling, in a meeting, or even (horror of horrors) when you’re at home with your feet up!

If you find yourself bombarded with calls, or you just want a break from the phone while you finish an important piece of work, then a telephone answering service could be just what you need.

What do we offer?

Get Ahead VA offers a professional telephone answering service that will keep your business ticking over even when you can’t get to the phone. From Monday to Friday, 9 am to 5:30 pm, you can divert your calls to be answered by one of our virtual assistants. You tell us what to tell your callers (e.g. that you’re on holiday or in a meeting), and we will take messages and pass them on to you, or a nominated contact, right away.

With Get Ahead VA telephone answering, you only pay for the calls we answer – so you won’t have any contract limitations – and you can divert calls from a landline or a mobile phone. Plus, if you receive a call outside of office hours, your callers will hear a personalised answerphone message.

How will this benefit you?

As well as freeing up your time for other important things – like a meeting, the run-up to a deadline, or even a much-needed day off – using a telephone answering service will give you the peace of mind of knowing that your calls are being dealt with promptly and professionally, and building a good impression of your business to whoever’s on the line.

Telephone answering can also help you provide a better service to your customers. Research has shown that 25% of callers will hang up if they’re kept on hold for too long,* so if you know you can’t get to the phone quickly, hiring a virtual assistant to handle your calls could be a great solution for both you and your customers.


Want to find out more about our telephone answering services? We’d love to talk with you and find out exactly how we can help, so please give Get Ahead VA a call on 01483 332220 or email us at [email protected]. We pride ourselves on being the staff you don’t see, but the difference you do.

Sources:

* https://contact-numbers.org.uk/18-business-phone-call-statistics-to-make-you-reconsider-your-customer-service-strategy

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